Problem

You installed an update to Citavi. Afterwards, when you open a Word document in which you had used the Word Add-In to insert references, your bibliography is no longer visible.

Cause

If a Word process was still running while the update was being installed, the Word Add-In was not updated. You can check to see if this is what happened by comparing the version number of the Word Add-In (Citavi Ribbon > About) with the version number of Citavi (Help menu > About). If the version numbers differ, please close Word. Then, uninstall and reinstall the Word Add-In by performing the steps below.

Please note that some footnote styles do not include a bibliography. You can double check the description of the style to see if a bibliography should appear.

Solution

Uninstall and reinstall the Word Add-In:
  1. Open the Windows Control Panel.
  2. Click Programs and Features.
  3. Select Citavi [version number], and then click Change. The Citavi Setup starts.
  4. Click Next, then select Modify and click Next again.
  5. Click the symbol next to Word Add-In and then select This feature, and all subfeatures, will not be available.
  6. Click Next and continue through the Setup.
  7. Repeat steps 3-4. Click the red "X" next to Word Add-In and then select This feature, and all subfeatures, will be installed on local hard drive:
  8. Open Word and check to see if the version number in the Word Add-In now matches the version number in Citavi.
If the list of references doesn't appear even after reinstalling the Add-In, please try the following:
  1. On the Citavi ribbon, click Options.
  2. Under Bibliography clear the Apply citation style formatting automatically checkbox.
  3. Click OK and wait 2-3 seconds.
  4. On the Citavi ribbon, click Options.
  5. Under Bibliography select the Apply citation style formatting automatically checkbox.
  6. Click OK and wait another 2-3 seconds. The bibliography should appear.