[#31014] References and quotations can no longer be inserted with the Word Add-In

Problem

Although the Word Add-In is enabled and references are displayed, it's not possible to insert new references into the document.

Cause

The Citavi version number and the Word Add-In version number differ. You can view the version number in Citavi by clicking Help > About. In Word, on the Citavi ribbon, click About.

Solution

  1. Close Word. 
  2. Uninstall the Word Add-In by clicking Control Panel > Programs and Features > Citavi 4 > Change > Next > Modify. Click the symbol next to Word Add-In and select This feature will not be available. Click Next.
  3. Reinstall the Word Add-In again by clicking Control Panel > Programs and FeaturesCitavi 4 > Change > Next > Modify. Click the symbol next to Word Add-In and select This feature will be installed on local hard drive. Click Next.