[#60014] Creating a Windows Event Log (7 oder Vista)

The Windows Event Log helps our support team identify errors that are caused by a combination of factors. To create the log, perform the following steps.
  1. Click the Windows Start button. In the Search box enter event log.
  2. Click Control Panel > View event logs. You will see the following:

  3. Select Event Viewer (Local) > Windows Logs > Application (1).
  4. In the middle window select all entries that were protocolled around the time you experienced the problem (2). Make sure to select the Error entries.
  5. Right-click the selected entries and select Save Selected Events (3).
  6. Name the file in a way that we can tell which support case it belongs to.
  7. Select the option: Display information for these languages: English.
  8. Click OK. The file is saved with the .evtx file extension. Please use our Service portal to send the file along with a description of the error.