Problem

The Citavi Add-In for Word is not working as it should.

Cause

One or more of the following Add-Ins is installed in Word:
  • Acer abDocs
  • Acer Cloud
  • Easy Document Creator (Samsung)
  • E-Porto Add-In by INTERNETMARKE (Deutsche Post)
  • Duden Korrektor
  • Imagic Word Report (only IA10 Standard Rel. 10.2, Build 110. All newer versions are compatible)
  • Smart Tools Publishing
  • Veodin KeyRocket
  • Writing Outliner

Solution

Deactivate the Add-In(s): Click Word > File > Options > Add-Ins > Manage [COM-Add-Ins] > Go. After that clear the checkbox for the problematic Add-In(s) and click OK.