Problem

The Citavi Picker does not appear in Google Chrome and cannot be installed.

Cause 1

You're using a version of Citavi earlier than Citavi 4.5.

Solution 1

Install the latest update.

Cause 2

You installed Chrome after installing Citavi.

Solution 2

Install Citavi again by double-clicking the Setup file. Alternatively, install the Picker for Google Chrome by opening the Windows Control Panel and then clicking Programs and Features. Select Citavi [version number] and then click Change. Click Next, then select Modify and click Next gain. Click the red "X" next to Picker for Google Chrome and then select This feature will be installed on local hard drive:

 

Cause 3

Chrome deactivated the Citavi Picker and other Add-Ons to improve browser speed.

Solution 3

Enable the Picker for Chrome.
  1. Start Google Chrome.
  2. Switch to Tools Extensions or enter chrome://extensions/ in the address bar.
  3. Activate the Enable checkbox for the Citavi Picker:

Cause 4

If the Picker for Chrome was previously uninstalled, it is put on a blacklist and can no longer be installed using the Citavi Setup.

Solution 4

To fix the problem, install the Picker for Chrome from the Chrome Web Store.
  1. Start Google Chrome.
  2. Go to the Picker page in the Chrome Web Store and add the Citavi Picker (current release version).