[#23022] The Firefox Picker does not send information to the Citavi project

Problem

The Picker appears in Firefox, but when you click the ISBN icon or select Add webpage as reference, no information is added to the open Citavi project.

Cause

You're using the 64-bit version of Firefox. To find out if the 64-bit version is running on your computer, you can check the installation folder. If Firefox is installed under C:\Program Files and not C:\Program Files (x86), you're using the 64-bit version.

Solution

The Picker for Firefox was installed with a version that did not yet support the 64-bit version of Firefox (Citavi 5.2 and earlier). To use the Picker with the 32-bit version, do the following:
  1. Uninstall the Citavi Picker. On the Windows Control Panel, click Programs and featuresCitavi [Version] > Change > Next > Modify > Next. Click the hard drive symbol next to Picker for Firefox and then select This feature, and all subfeatures, will not be available. Click Next and continue through the Setup.
  2. Install the Picker for Firefox from the Firefox store: https://addons.mozilla.org/en-US/firefox/addon/citavi-picker/