[#70003] Does Citavi send personally identifiable information?

Citavi does not send any personally identifiable information or machine-specific information over the Internet.

These are the network connections created by Citavi:
  • Before accessing online services, Citavi checks to see if there is an active Internet connection by making a brief HTTP connection to the Citavi server.
  • When you start Citavi, it checks the Citavi server for updates. To do so, Citavi reads the current version number from the Citavi server and compares it to the version number of the installed copy of Citavi. The version number of the installed copy is never sent to the server.
  • When you perform online searches, import from another program, or use an included citation style, Citavi checks the Citavi server to make sure it is using the latest version of the import filter or citation style and downloads it if it is not.
  • When you search libraries, your search terms (and nothing else) are sent to the library's server. There are two ways of communicating with the server:
    1. Searches using Web Services (e.g. PubMed). These searches are sent exclusively over HTTP (port 80), but they are not human-readable web pages. The connection is directly between the information provider and Citavi.
    2. Searches using the Z39.50 protocol, which most public libraries offer. Libraries run Z39.50 on various port numbers, but usually on port 210 or 20010. If a firewall prevents Citavi from connecting to a library using Z39.50, then Citavi falls back to the Citavi Web Service, which uses HTTP (port 80) to connect to the Citavi server. The Citavi server runs the search for you and then returns the results to you. The server does not save anything.
  • If you experience a Citavi program error, Citavi asks you if you want to send an email error report to Citavi Support. If you allow it, Citavi does not send the report directly. Instead, Citavi opens your email program and creates a new email message containing the error report and the proper email address. The error report includes details about the error context as well as the version number of Citavi and the version number of Windows. You can review the error report and add additional information if you like, then you send the message as you would any other email.