[#70001] Your support options

If You're Just Beginning to Use Citavi:

Getting Started Guide
In this four-page PDF you can quickly get acquainted with Citavi's main features.

Mastering Citavi
Take part in a crash course on Citavi in a series of eight emails.

Slideshows
Slideshows show you the most frequently used features in a series of screenshots.

Videos
We've answered a selection of support questions in video format on our YouTube channel.

Writing a Research Paper with Citavi 4
Writing a research paper can seem like a daunting task, but it doesn't have to be! Check out our tutorial to see how Citavi can support you along the way. 


If You Want to Get to Know Citavi Better:

Site Search
Use our search feature to find information on our website, in the manual, in our forum and in the Knowledge Base.
User Manual
In our user manual, you'll find a detailed explanation of Citavi's many features.
Knowledge Base
If something doesn't go as is expected, this is the first place to look for a solution.

Forum
In our user forum you can find answers to other users' questions. Often these include step-by-step instructions and screenshots. Questions can be basic, but you will also find more unusual queries. You can ask a question here as well.


If You Can't Find an Answer in the Manual, Forum, or Knowledge Base:

Help Desk
Registered users can receive personal email support from our team.

Chat
On weekdays our support team is standing by to help you from 9:00 a.m. to 4:00 p.m. Switzerland time.
Complicated questions (such as those involving citation styles) usually take much longer to answer in a chat. Please submit these questions to us either in the forum or through the Help Desk.

Live Support
For difficult cases that cannot be solved any other way, we will recommend a live support session. During the session, one of our support team members can view your screen to better find the source of the problem.

 

If Something is Missing from Your Life:

Request a Citation Style
We'll create citation styles for you using the style guidelines provided by a journal or publishing house.

Request an Online Resource
If a database or library catalog you want to use is missing from Citavi's online search, please let us know. We'll contact the database provider to take care of the legal and technical questions.

Wish List
Let us know what you'd like to see added to Citavi in future versions.

 

If You Want to Keep up to Date:

News
Here you'll find out about our most important goings-on.

Email Newsletter
A summary of our most interesting news is sent out a few times a year in our newsletter.

Facebook
On Facebook we share interesting questions and tips — as well as some of the news from around our water cooler.

Twitter
You'll find time-sensitive news on Twitter.

Article ID: 374, Created On: 9/20/2012, Modified: 11/19/2014

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